Terms and Conditions

For customer service and returns please contact us by phone on 01634 832895 or by email at info@airq.co.uk .

Who We Are

We are AIR QUALITY LIMITED formerly Air Quality Assurance (The Company). Our registered office is:
1, The Courtyard, Dunnings Lane,
Rochester, Kent. ME1 1YB


In accordance with the new GDPR Regulations that are coming in to force on May 25th 2018, we need to inform you that the way your data is held is changing.

The changes are as follows:

  • We hold your data for invoicing, sending part's.
  • We do not give any information to 3rd parties.
  • You have the right to know how your data is stored.
  • You have the right to request a copy of the data that we hold for you.
  • You have the right to have your information deleted.

Continued of use of our services will be agreement to the terms and conditions stated above.


Unless otherwise agreed in writing the following terms and conditions apply to the sale of all goods made by Air Quality Ltd (The Company) to the exclusion of all other terms or conditions. Your statutory rights are not affected by any agreement made between you (The Customer) and Company under the terms and conditions outlined in this document. This agreement is governed by the laws of England.

Our Business

We supply and test breathing apparatus. We specialise in the on-site testing of breathing and/or environmental air. Our services can help your business comply with current air quality legislation and can also help cure any problems that you may have relating to the quality of compressed and environmental air.

Our Agreement with You

We are AIR QUALITY LIMITED (The Company) and you are the customer (The Customer) as detailed in the order form you complete when purchasing our products. We agree to sell you the products you have selected and confirmed by completing our on line order form at the prices ruling on our web site at the time of purchase. An agreement with you is made on the date we deduct payment from your payment card. Our agreement with you includes your order, payment details, your authorisation to deduct payment, the goods we supply and their descriptions and all communications between us.

By authorising us to deduct payment from your payment card you have agreed to our terms and conditions as set out in this document "Terms & Conditions".

You the Customer

You the customer undertake that the information you provide to the Company is accurate and correct.

Placing an Order with Us

Please order the products you want using the order pages on our web site and following the instructions. Once your order is confirmed and payment has been authorised we will ship the goods you have chosen. At the time of payment you will be emailed to confirm that your payment has been received.

In the unlikely event that we are unable to fulfill your order in part or in full, we will contact you within 3 working days to arrange either a refund or an alternative product.


We will deduct payment from your payment card at the time we process your order.


Delivery is charged as chosen by you the customer at the point of checkout. We use the Post Office and/or a national courier service to deliver all our products. As part of the process a signature will be requested for your delivery. The provision of a signature will be proof of delivery. If Customers are unable to sign for their delivery they are urged to make appropriate arrangement to ensure that they authorise someone to sign on their behalf. The Company will not accept any responsibility for loss or damage as the result of a delivery being signed for someone not authorised by the Customer. Delivery can and will only be made to the address to which the payment card is registered.

Non Delivery

If you do not receive delivery within 10 working days (excludes Saturdays and Sundays) please contact us at info@airq.co.uk so we can investigate. In the event of a non delivery, once we have investigated and reported to you, you are able to either request us to resupply your order or to cancel your order. In the event you choose to cancel your order we will refund your payment in full.

If You Are Not Satisfied with any Product You Have Purchased

If you are not satisfied with any product you have purchased you can return it for a refund. The product must be in its original condition and it must be returned within 14 days of the date of purchase (when you placed your order). The Company reserves the right, at its sole discretion, to deduct shipping costs for the original delivery and any allowance for goods returned and not in their original condition. The cost of returning any goods is the responsibility of the customer. They must be returned using a "signed for on delivery service". The Company will not accept any responsibility for any goods that are lost or damaged in transit as a result of being returned.

Faulty and Damaged Goods

Customers requesting replacement for damaged goods must retain the said goods and their packaging. The Company reserves the sole right to see any faulty goods before agreeing to make replacement or a refund. The Company also reserves the sole right to determine if the goods are faulty or damaged and to decide if the goods should be replaced or the cost refunded. The Company accepts no liability for any damage, loss or inconvenience resulting from the supply of faulty or damaged goods except to the extent of crediting the value of the goods supplied or replacing said goods.


The Company will exchange any items ordered and paid for within 10 working days (Saturdays and Sundays excluded). The Customer is liable for any additional shipping costs resulting from the exchange of products.


The Company will make all agreed refunds by crediting the original payment card. No refunds will be made in any other form or by another method.

Our Web Site

We take great care to accurately reproduce accurate images and descriptions of the products we sell. However neither photographs nor their reproduction on monitors and screens is guaranteed to be an accurate match to the actual product as delivered to the Customer.


The Company undertakes that the goods it supplies are fit for their stated purpose as described on our web site. However the Customer is responsible for determining the suitability of the goods for any particular use. The Company make no express or implied warranty for any particular use or application. Desk top printers, whatever technology is applied, vary and the Company makes no warranty, express or implied, about the printability of its products in any printer used by the Customer.

Title and Risk

Risk of loss or damage to the goods passes to the Customer upon delivery of the order


The prices shown on our website are the current prices ruling at the time of purchase. The Company reserves the right to change prices without prior notice.

Force Majeure

The Company is not liable for any loss as the result of failure to deliver caused by or as a consequence of explosion, fire, flood, war or threat of war, civil disturbance, act of terrorism, embargo, strike, requisition or failure to secure materials from normal sources of supply, or any circumstance beyond the Company's control. Nor is the Company liable for any loss as consequence of any law, regulation or rule whether made by parliament, national, regional or local Government. The Company is not relieved from making delivery, nor the Customer relieved from taking delivery, once the interference has been removed.